Terms of Use.

1. Agreement to These Terms

These Terms of Use (the “Terms”) form a legally binding agreement between you (“you” or “user”) and WNC Technologies FZE LLC, a Free Zone Establishment with Limited Liability registered with the Ajman Free Zones Authority, United Arab Emirates (commercial registration no. 44076) (“Alza”, “we”, “us” or “our”), governing your access to and use of the Alza mobile applications (iOS and Android), the website at www.alzaiq.ai, and all related products, features and services (together, the “Service”).

By creating an account or accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Service.

If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that entity, and “you” includes that entity.

2. Eligibility and Age

You must be at least 16 years old (or the higher minimum digital age of consent in your country) to use the Service. If you are at least 16 but under the age of majority in your jurisdiction, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf.

The Service is not intended for, and must not be used by, anyone below the applicable minimum age.

3. Your Account

To use certain features you must create an account. You agree to provide accurate and complete information and to keep it up to date, to keep your login credentials confidential, and to be responsible for all activity that occurs under your account.

Notify us promptly of any unauthorised use. We may suspend or terminate accounts that breach these Terms or that we reasonably believe are being misused.

4. Licence to Use the Service

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service for your own personal, non-commercial use. All rights not expressly granted are reserved by us and our licensors.

5. Subscriptions, Free Trials, Billing and Auto-Renewal

• The Service offers a free tier and paid “Pro” subscriptions (e.g., monthly and annual). The features and current prices are shown in the app or at the point of purchase, may vary by country, and may change from time to time (with notice where required).
  
  

• Free trials: where a free trial is offered, it automatically converts into a paid subscription at the end of the trial unless you cancel before the trial ends.
  
  

• Auto-renewal: paid subscriptions renew automatically for successive periods at the then-current price until cancelled. By subscribing, you authorise us and/or the relevant store to charge your payment method on a recurring basis.
  
  

• Billing: payments are processed through the Apple App Store, Google Play, or our third-party payment processor, subject to their terms. You are responsible for all applicable taxes and charges.

You can manage or cancel your subscription through your app-store account settings or, where applicable, in-app.

6. Cancellations and Refunds

You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods. Purchases made through the Apple App Store or Google Play are subject to those stores' refund policies.
Nothing in these Terms limits any mandatory consumer rights (including any statutory right of withdrawal) available to you under the law of your country; where you request immediate access to digital content or a trial, you may be asked to acknowledge that any such withdrawal right ends once performance begins, to the extent permitted by law.

7. User Content

“User Content” means the videos, images and other content you upload or submit to the Service, including match footage. As between you and us, you retain ownership of your User Content.

• Licence you grant us: you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, analyse and create analysis and derivative outputs from your User Content, solely to operate, provide, secure and improve the Service. Any use of your content to improve our models is subject to our Privacy Policy and your choices (including opt-out where offered), and uses de-identified data where feasible.
  
  

• Your representations: you represent and warrant that you own or have all rights necessary to your User Content and to grant this licence; that your uploading and our analysis of it do not infringe any third party's rights; and that, where footage identifiably captures other people, you have obtained any consent required by law. Where footage captures a minor, you must be that minor's parent or guardian or have obtained the verifiable consent of their parent or guardian.

We may, but are not obliged to, review, and may remove or disable, any User Content that we reasonably believe violates these Terms or applicable law.

8. AI Analysis — Nature and No Guarantee of Results

The analysis, statistics, plans and coaching output provided by the Service are generated by artificial intelligence and are provided for general informational and training purposes only. They may be incomplete or inaccurate.
We do not warrant or guarantee any particular result, improvement, ranking or outcome from your use of the Service, and you are solely responsible for any decisions you make based on it.

9. Health, Fitness and Physical-Activity Disclaimer

Alza is not a medical, healthcare or licensed professional-coaching provider. All content, including any nutrition, warm-up, recovery or training suggestions, is general information and is not medical, dietary or professional advice, and is not a substitute for consultation with a qualified professional.

Consult a physician or other qualified professional before beginning or changing any exercise, training or nutrition program. Physical activity, including padel, carries inherent risks, including the risk of injury.

You use the Service and participate in any related physical activity at your own risk and assume full responsibility for it. To the maximum extent permitted by law, we are not liable for any injury, health condition or loss arising from your use of the Service or reliance on its content. If you experience a medical emergency, seek immediate professional help.

10. Acceptable Use

You agree not to, and not to permit others to:

• violate any law or regulation, or infringe the intellectual-property, privacy or other rights of any person.
  
  

• upload content that captures other people (including minors) without the consents required by law, or that is unlawful, harmful, harassing, defamatory or offensive.
  
  

• reverse engineer, decompile, disassemble, scrape, data-mine, or attempt to derive source code or circumvent security or access controls;

• interfere with, overload or disrupt the Service, or use bots or automated means without our permission.
  
  

• resell, sublicense or commercially exploit the Service without our prior written consent, or impersonate any person or misrepresent your affiliation.

11. Intellectual Property

The Service and all software, models, algorithms, designs, text, graphics, and trademarks (including the “Alza” name and logo), excluding User Content, are owned by us or our licensors and are protected by intellectual-property laws.

Except for the limited licence in Section 4, no rights are granted to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without restriction or obligation to you.

12. Third-Party Services and Links

The Service integrates with and links to third-party services (including app stores, payment processors, AI providers and social platforms).
We do not control and are not responsible for third-party services, and your use of them is governed by their own terms and policies.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use and protect personal data. Please review it carefully.

14. Suspension and Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, in whole or in part, if you breach these Terms, if we reasonably believe your use poses a risk or is unlawful, or as required by law. On termination, the licence granted to you ends and you must stop using the Service. Sections that by their nature should survive (including Sections 7-11 and 15-19 and 22) survive termination. We will handle your data in accordance with the Privacy Policy.

15. Disclaimers of Warranties

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and that the Service will be uninterrupted, secure or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

16. Limitation of Liability

To the maximum extent permitted by law, we and our officers, directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to your use of (or inability to use) the Service. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) USD 100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, including liability for death or personal injury caused by negligence, for fraud, or for infringement of mandatory consumer rights.

17. Indemnification

You agree to indemnify and hold us harmless from and against any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising out of or related to your User Content, your use or misuse of the Service, your breach of these Terms, or your violation of any law or of any third party's rights.

18. Changes to the Service and to These Terms

We may modify, suspend or discontinue any part of the Service at any time. We may also update these Terms; where changes are material, we will provide reasonable notice (for example, in-app or by email). Your continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ajman and the Ajman Free Zone, without regard to conflict-of-laws rules. Subject to any mandatory consumer-protection rights available to you in your country of residence, any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Ajman / the United Arab Emirates.

20. Apple App Store — Additional Terms (iOS)

If you download the app from the Apple App Store, the following also apply, and prevail over any conflicting term as between you and Apple:
(a) these Terms are between you and us only, not Apple, and Apple is not responsible for the app or its content

(b) your licence to use the app is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service

(c) we, not Apple, are solely responsible for the app and for providing any maintenance and support

(d) we, not Apple, are responsible for any product warranties and for addressing any claims relating to the app (including product-liability, legal or regulatory, and intellectual-property claims); in the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation

(e) you represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist-supporting”, and that you are not listed on any U.S. Government prohibited-party list; and (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. Google Play — Additional Terms (Android)

If you download the app from Google Play, your use is also subject to the Google Play Terms of Service and applicable Google policies, in addition to these Terms.

22. General

These Terms (together with the Privacy Policy and any additional terms presented at purchase) are the entire agreement between you and us regarding the Service.
If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them, for example in connection with a merger or sale. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure). We may provide notices to you in-app, by email or by posting on the Service. These Terms may be provided in English and other languages; where required by law, the local-language version applies. Nothing in these Terms creates a partnership, agency or employment relationship.

23. Contact

Questions about these Terms may be sent to:

WNC Technologies FZE LLC (Alza)

Ajman Free Zone, Ajman, United Arab Emirates

Email: legal@alzaiq.ai
Website: www.alzaiq.ai